Privacy Policy
In this Privacy Policy, “Rebately”, “us”, “we”, or “our” means Rebately Pty Ltd (ABN 72 658 015 313). We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store, and disclose your personal information.
By providing personal information to us you consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.
This Privacy Policy may be varied by us in writing from time to time. Such variations will be posted on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
If you do not agree to be bound by all variations in their entirety you must cease to use Rebately’s products and services.. Continued use of Rebately’s products and services following any variation, will be deemed acceptance of the varied Privacy Policy and the Terms of Use.
Rebately collects personal information from the following classes of people:
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Resident Users: who are resident at a household located in a Registered Council area and who use the website and our services to apply for a rebate from a Registered Council;
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Council Users: who use the website and our services in connection with their employment or engagement by a Registered Council; and
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Other Individuals: who are not Resident Users or Council Users but who interact with Rebately in the course of our business.
We may collect personal information from individuals in connection with more than one of the above categories, depending on how you interact with us and our products and services. We have provided specific guidance as to how we collect, use, and disclose personal information for each of these categories. General terms that apply to all categories are set out at the bottom of this policy. We recommend that you review this policy in full to understand how your personal information may be collected, used, and disclosed.
Resident Users
Rebately is used by Resident Users to apply for and receive rebates from Registered Councils. When you enquire about Rebately services, create an account with Rebately, or otherwise interact with Rebately we may collect personal information from you.
What personal information do we collect from Resident Users?
We may collect the following types of personal information from Resident Users:
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name;
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residential address;
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email address;
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telephone number and other contact details;
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bank account details;
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login times and locations, and information on which parts of Rebately you have accessed and when;
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your device ID, device type, geo-locations information, computer and connection information, statistics on page views, traffic to and from our sites, network IP address, and standard web log information;
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details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
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any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or through other websites or accounts from which you permit us to collect information;
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information you provide us through customer surveys; or
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any other information that may be required in order to facilitate your dealings with us.
We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
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enquire about or sign up for Rebately’s products or services;
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interact with or use Rebately;
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communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services, or websites; or
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interact with our sites, services, content, and advertising.
Why do we collect, use, and disclose personal information of Resident Users
We may collect, hold, use, and disclose your personal information for the following purposes:
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to enable you to access and use our services and website;
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to operate, protect, improve, and optimise our services, website, app, business, and our users’ experience, such as to perform analytics, conduct research, and for advertising and marketing;
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to send you service, support, and administration messages, reminders, technical notices, updates, security alerts, and information requested by you;
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to send you marketing and promotional messages and other information that may be of interest to you, including information sent on behalf of our business partners that we think you may find interesting;
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to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners; and
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to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.
To whom do we disclose personal information of Resident Users
We may disclose personal information for the purposes described in this Privacy Policy to:
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Registered Councils you apply for rebates from, or otherwise interact with via our services;
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our employees and related bodies corporate;
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third party suppliers and service providers (including providers for the operation of our websites and/or business or in connection with providing our products and services to you);
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professional advisers, dealers, and agents;
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payment systems operators (eg. merchants receiving card payments);
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our existing and potential agents, business partners, or partners for the purpose of improving our products and services;
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specific third parties authorised by you to receive information held by us; and/or
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other persons, including government agencies, regulatory bodies, and law enforcement agencies, or as required, authorised, or permitted by law.
Council Users
Authorised employees and contractors of Registered Councils may use Rebately and our services in connection with their employment or engagement. When a Council User creates an account or otherwise interacts with us we may collect personal information from you.
What personal information do we collect from Council Users?
We may collect the following types of personal information from Council Users:
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name;
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mailing or street address;
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email address;
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telephone number and other contact details;
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employer details;
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age or date of birth;
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login times and locations, and information on which parts of Rebately you have accessed and when;
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your device ID, device type, computer and connection information, statistics on page views, and standard web log information;
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any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or through other websites or accounts from which you permit us to collect information;
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information you provide us through customer surveys; or
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any other information that may be required in order to facilitate your dealings with us.
We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
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enquire about or sign up for Rebately’s products or services;
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create an account in Rebately;
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interact with or use Rebately;
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communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services, or websites; or
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interact with our sites, services, content, and advertising.
Why do we collect, use, and disclose personal information of Council Users
We may collect, hold, use, and disclose your personal information for the following purposes:
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to enable you to access and use our services and website;
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to operate, protect, improve, and optimise our services, website, app, business, and our users’ experience, such as to perform analytics, conduct research, and for advertising and marketing;
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to send you service, support, and administration messages, reminders, technical notices, updates, security alerts, and information requested by you;
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to send you marketing and promotional messages and other information that may be of interest to you, including information sent on behalf of our business partners that we think you may find interesting;
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to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners; and
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to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.
To whom do we disclose personal information of Council Users?
We may disclose personal information for the purposes described in this Privacy Policy to:
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the Registered Council by which you are employed or engaged;
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our employees and related bodies corporate;
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third party suppliers and service providers (including providers for the operation of our websites and/or business or in connection with providing our products and services to you);
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professional advisers, dealers, and agents;
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payment systems operators (eg. merchants receiving card payments);
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our existing and potential agents, business partners, or partners for the purpose of improving our products and services;
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specific third parties authorised by you to receive information held by us; and/or
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other persons, including government agencies, regulatory bodies, and law enforcement agencies, or as required, authorised, or permitted by law.
Other Individuals
We may collect personal information from you when you interact with our business other than via the use of, or in relation to, the website and the Rebately service.
What personal information do we collect from Other Individuals?
We may collect the following types of personal information from Other Individuals:
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name;
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mailing or street address;
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email address;
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telephone number and other contact details;
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age or date of birth;
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login times and locations, and information on which parts of Rebately you have accessed and when;
-
your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from our sites, network IP address, and standard web log information;
-
details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
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any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or through other websites or accounts from which you permit us to collect information;
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information you provide us through customer surveys; or
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any other information that may be required in order to facilitate your dealings with us.
We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
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enquire about or sign up for Rebately’s products or services;
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communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services, or websites;
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interact with our sites, services, content, and advertising; or
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invest in our business or enquire as to a potential purchase of our business.
In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers, and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.
Why do we collect, use, and disclose personal information of Other Individuals?
We may collect, hold, use, and disclose your personal information for the following purposes:
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to enable you to access and use our services and website;
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to operate, protect, improve, and optimise our services, website, app, business, and our users’ experience, such as to perform analytics, conduct research, and for advertising and marketing;
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to send you service, support, and administration messages, reminders, technical notices, updates, security alerts, and information requested by you;
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to send you marketing and promotional messages and other information that may be of interest to you, including information sent on behalf of our business partners that we think you may find interesting;
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to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
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to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
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to consider your employment application.
To whom do we disclose personal information of Other Individuals?
We may disclose personal information for the purposes described in this Privacy Policy to:
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our employees and related bodies corporate;
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third party suppliers and service providers (including providers for the operation of our websites and/or business or in connection with providing our products and services to you);
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professional advisers, dealers, and agents;
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payment systems operators (eg. merchants receiving card payments);
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our existing and potential agents, business partners, or partners for the purpose of improving our products and services;
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specific third parties authorised by you to receive information held by us; and/or
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other persons, including government agencies, regulatory bodies, and law enforcement agencies, or as required, authorised, or permitted by law.
The following terms apply to all classes of individuals from whom we collect personal information.
Deidentifying Data
You agree that we may compile and deidentify data that we hold (including personal information) and may use such deidentified data for any purpose. We will comply with OAIC Guidelines in connection with any deidentification.
Using our website and cookies
We may collect information about how users are using our website. While we do not use general website browsing information to identify you personally, we may record certain information about your use of our website, such as the pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We use data collection devices such as "cookies" on certain pages of our website. Cookies are used in order to improve our services, for the further development of the website and software and to improve the user experience. A cookie is a small data file that is transferred to your hard drive that enables the entity that put the cookie on your device to recognise you across different websites, services, devices, and/or browsing sessions. You can disable cookies through your internet browser, but our websites may not work as intended for you if you do so
We may also use cookies both via our website and services delivered via the website to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this policy.
Third Party Services
Rebately uses services hosted by third parties to help facilitate your activity on the Rebately website. These services may collect information sent by your browser. If you use a third party service on the website that third party may provide personal information about you and your transactions back to Rebately.
Rebately may engage certain third parties to perform functions and services in connection with the website. Only to the extent necessary to perform the functions, services, Rebately may share your personal information with those third parties.
The collection, use, and disclosure of your personal information by such third party services is governed by the privacy policies of the third party service and not by this Privacy Policy. You should review such third party privacy policies to ensure you agree with the manner in which your personal information will be collected, used, and disclosed by such third parties.
Links
Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy so we encourage you to read them before using those websites.
Security
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure and we use a number of physical, administrative, personnel, and technical measures to protect your personal information. We limit access to information on a need to know basis, and keep physical files locked to prevent unauthorised access. However, we cannot guarantee the security of your personal information.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Making a complaint
If you wish to make a complaint about the way we have handled your personal information you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Privacy Officer, Rebately
02 8417 3018
Effective: 5 April 2022